Privacy Policy

Last Updated: 08 June 2026

Your privacy is important to us at Gotravelics Holidays. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, mobile application, WhatsApp communication services, or book travel and related services with us.

1. Information We Collect

We may collect the following information from you:

• Personal details such as your name, mobile number, WhatsApp number, email address, and address.
• Travel preferences and booking details, including destination, hotel, transport, passenger details, travel dates, itinerary requirements, and service preferences.
• Payment-related information required to process bookings, receipts, refunds, or payment confirmations securely.
• Communication records when you contact us through our website, phone, email, WhatsApp, or other support channels.
• WhatsApp communication details, including your mobile number, message status, message delivery status, template message records, customer replies, and support conversation history.
• Technical information such as browser type, device information, IP address, cookies, and usage data, where applicable.

2. Use of Information

We use your information to:

• Process travel bookings, reservations, quotations, invoices, receipts, and service requests.
• Send booking confirmations, payment updates, itinerary details, reminders, travel alerts, support messages, and service-related notifications.
• Communicate with you through WhatsApp Business Platform, SMS, email, phone, or other channels based on your request, consent, or service relationship with us.
• Send WhatsApp template messages such as booking confirmation, quotation update, payment confirmation, payment reminder, receipt link, travel document link, or customer support updates.
• Respond to your inquiries, complaints, requests, and support messages.
• Improve our website, mobile app, customer support, and travel services.
• Send promotional offers, newsletters, or marketing updates only where permitted by law and/or where you have opted in.
• Maintain business records, audit logs, compliance records, and transaction history.

3. WhatsApp Business API Communication

Gotravelics Holidays may use the WhatsApp Business Platform / WhatsApp Cloud API to communicate with customers.

By submitting your mobile number or WhatsApp number through our website, app, booking form, enquiry form, payment page, or support channel, you agree that we may contact you on WhatsApp for service-related communication, including:

• Booking confirmations and travel updates.
• Quotation and itinerary links.
• Payment confirmation, payment reminder, refund, and receipt-related messages.
• Customer support and response to your queries.
• Important alerts related to your travel booking or service request.

We may also receive delivery status, sent status, delivered status, read status, failed status, and customer replies through WhatsApp webhooks. These records are used only for communication tracking, service delivery, customer support, and compliance.

You may opt out of WhatsApp communication at any time by replying STOP or by contacting us using the contact details provided below. Even after opting out of promotional messages, we may still send essential service or transaction-related messages where legally permitted and necessary to complete your booking or service request.

4. Data Sharing

We may share your information with:

• Partner hotels, transport operators, airlines, travel suppliers, B2B vendors, destination management companies, and service providers required to complete your booking.
• Payment gateway providers, banks, UPI/payment service providers, and invoice or receipt processing systems.
• Technology service providers, hosting providers, CRM systems, WhatsApp Business Platform / Meta services, email service providers, and support tools used for communication and service delivery.
• Government authorities, regulators, law enforcement agencies, or courts where required by applicable law.
• Professional advisors, auditors, or legal consultants where necessary for business compliance.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

5. Payment Information

Payment information may be processed through secure payment gateways, UPI systems, banking channels, or authorized payment service providers. We do not store full card details or sensitive payment authentication data unless legally permitted and technically required through secure systems.

6. Data Protection

We adopt reasonable technical and organizational measures to protect your information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet-based transmission or electronic storage system is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as required for:

• Booking and service delivery.
• Customer support.
• Legal, tax, audit, accounting, and regulatory requirements.
• Dispute resolution.
• Fraud prevention and business record keeping.

WhatsApp message logs, delivery records, and communication history may be retained for service tracking, support, compliance, and audit purposes.

8. Cookies and Tracking

Our website or app may use cookies and similar technologies to improve user experience, remember preferences, analyze usage, and support website functionality. You may manage cookies through your browser settings.

9. External Links

Our website, app, WhatsApp messages, or communication may contain links to third-party websites, payment pages, hotel websites, travel partner pages, or other services. These third-party websites operate under their own privacy policies. Gotravelics Holidays is not responsible for their privacy practices, content, or security.

10. Your Rights

Subject to applicable law, you may request:

• Access to your personal information.
• Correction of inaccurate or incomplete information.
• Deletion of your personal information, where legally permitted.
• Withdrawal of consent for promotional communication.
• Opt-out from WhatsApp promotional messages.

To exercise your rights, contact us using the details mentioned below.

11. Policy Updates

Gotravelics Holidays may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website or app.

Please check this Privacy Policy periodically for updates. We may notify you about significant changes in the manner required under applicable laws.

12. Grievance Officer

Name of the Officer: Raksha Parte
Designation: Grievance Manager
Company: Gotravelics Holidays
Address: Sundaram Society, Sector – 16, Airoli, Navi Mumbai – 400708, Maharashtra, India

13. Contact Us

For questions, complaints, privacy requests, or WhatsApp opt-out requests, contact us at:

Phone: +91 8291264855
Working Hours: Monday to Friday, 09:00 to 18:00