Terms & Conditions

Terms and Conditions

Last Updated: 08 June 2026

Welcome to Gotravelics Holidays. These Terms and Conditions govern your use of our website, mobile application, travel services, booking services, payment services, WhatsApp communication, and customer support services.

By using our website, app, booking services, payment services, or communicating with us through WhatsApp, email, phone, or any other channel, you agree to these Terms and Conditions.

1. Company Information

Company Name: Gotravelics Holidays
Address: Sundaram Society, Sector - 16, Airoli, Navi Mumbai - 400708, Maharashtra, India
Phone: +91 8291264855

2. Services

We provide travel and related services, including but not limited to:

  • Travel enquiries and quotations.
  • Hotel, transport, package, and travel service coordination.
  • Booking assistance and reservation support.
  • Itinerary planning and travel documentation support.
  • Payment collection, receipt sharing, and customer support.

Actual service availability depends on destination, supplier confirmation, payment status, travel dates, and applicable terms of third-party service providers.

3. Booking and Confirmation

A booking is confirmed only after:

  • Required customer details are submitted.
  • Applicable payment is received.
  • Supplier or service provider confirmation is received, wherever required.
  • Confirmation is issued by Gotravelics Holidays through email, WhatsApp, receipt, invoice, or written communication.

A quotation does not guarantee booking confirmation until payment and supplier confirmation are completed.

4. Pricing and Payments

Prices may vary based on availability, season, supplier rates, taxes, government fees, fuel charges, currency fluctuation, and other applicable charges.

Payments may be accepted through UPI, bank transfer, payment gateway, cash, or other approved methods. Customers are responsible for ensuring correct payment details while making payment.

5. Cancellation, Refund, and Changes

Cancellation, refund, date change, hotel change, transport change, or itinerary modification will be subject to:

  • Supplier policy.
  • Hotel, airline, transport, or vendor terms.
  • Applicable cancellation charges.
  • Administrative or service charges, where applicable.
  • Government rules, taxes, and non-refundable components.

Refunds, if applicable, will be processed after receiving confirmation/refund from the relevant supplier or service provider.

6. Customer Responsibilities

Customers must provide accurate and complete information, including name, mobile number, email, passenger details, identity details, travel dates, and payment details.

Customers are responsible for checking all booking details, travel dates, passenger names, hotel details, transport details, and itinerary information before confirming the booking.

Gotravelics Holidays will not be responsible for losses caused by incorrect details provided by the customer.

7. WhatsApp Communication

We may use WhatsApp Business Platform / WhatsApp Cloud API to communicate with customers for service-related and support-related purposes.

By submitting your mobile number or WhatsApp number, you agree to receive WhatsApp messages from us related to:

  • Enquiries and quotations.
  • Booking confirmations.
  • Payment reminders and payment confirmations.
  • Receipts, invoices, and document links.
  • Itinerary updates and travel alerts.
  • Customer support responses.

We may use approved WhatsApp templates for business-initiated communication. You may opt out of promotional WhatsApp communication by replying STOP or contacting us.

8. Third-Party Services

Travel services may be delivered by third-party hotels, airlines, transport providers, activity providers, payment gateways, and other suppliers. Their own terms, conditions, privacy policies, cancellation policies, and service rules may apply.

Gotravelics Holidays acts as a facilitator or service coordinator for such bookings and is not responsible for service failure caused directly by third-party providers, force majeure, weather, government restrictions, strikes, delays, accidents, or other circumstances beyond our control.

9. Website and App Use

You agree not to misuse our website, app, booking forms, payment pages, WhatsApp communication, or support channels.

You must not attempt to interfere with website security, submit false information, misuse payment links, access unauthorized data, or use our services for illegal purposes.

10. Intellectual Property

All website content, branding, logos, text, design, software, service flow, and materials owned by Gotravelics Holidays are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially use our content without written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Gotravelics Holidays will not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of our services.

Our liability, if any, shall be limited to the amount paid by the customer for the specific service giving rise to the claim, subject to applicable law and supplier terms.

12. Force Majeure

We are not responsible for delay, cancellation, non-performance, or service disruption caused by events beyond our reasonable control, including natural disasters, weather conditions, strikes, lockdowns, government restrictions, war, civil disturbance, technical failures, supplier failure, or transport disruption.

13. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, share, and protect your information.

14. Changes to Terms

We may update these Terms and Conditions from time to time. Updated terms will be effective upon posting on our website or app. Continued use of our services means you accept the revised terms.

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in Maharashtra, India.

16. Contact Us

For questions or support, contact us at:

Gotravelics Holidays
Sundaram Society, Sector - 16, Airoli, Navi Mumbai - 400708
Phone: +91 8291264855
Working Hours: Monday to Friday, 09:00 to 18:00